Skip to main content
Report an Outage
SmartHub Login
Outage Map
Home

PAY MY BILL

Loading NISC SmartHub log in. Please wait...

'Loading NISC SmartHub log in. Please wait...'
Menu
  • About Us
    • About HEC
    • Employment
    • Our Power Supply
    • Annual Meeting
    • Board of Directors
      • Territory Map
    • Contact Us
    • How Your Coop Works
    • Our History
    • Staff
    • About Touchstone Energy Cooperatives
    • Cooperative Principles
  • Community
    • Co-op Connections
    • Lineman Scholarship
    • Youth Tour / Cycle
    • Economic Development
    • Teacher Scholarships
    • Green Tree Project
    • Safety Programs
  • Safety
    • Line Locates
    • Safety
    • Report an Outage
    • Tree Planting Guide
    • Tree Trimming
    • Storm Center
    • What's on that Pole?
  • Electric Services
    • New Service
    • Prepaid Electric Service
    • Demand
      • Demand Calculator
      • Tips to Reduce Peak Demand
      • Understanding Demand
    • Go Paperless!
    • SmartHub - Online Account Access
    • Bad Check Policy
    • Bill Payment Options
    • Delinquent Accounts
  • Member Services
    • Rebates
    • Heating & Cooling Rebates
    • Water Heaters
    • Together We Save
  • Products
    • Ground Source Heat Pumps
    • Internet Service
      • Packages & Pricing
    • Security Lights
    • Smart Phone Apps
    • Electric Vehicles

Delinquent Accounts

Your electric bill is due the 10th of each month. Those accounts that are not paid on or before the 10th of the month are considered delinquent and will receive a notice after the 15th. When the 10th falls on a Saturday, Sunday or holiday, the following day shall be considered the due date. After the 20th of the month, the delinquent account is subject to disconnect.

Delinquent payments, including those bearing a postmark after the due date, are subject to the following actions:

  • A $10 forfeited discount will be added to all minimum bills or greater.

  • If the bill is not paid by the disconnect date, the service may be disconnected without further notice.

  • If you want to be reconnected during normal business hours, an additional $50 reconnection fee will be charged. After working hours, the additional reconnection charge will be $100.  There will be no reconnections after 8 p.m.

  • An additional $100 security deposit will also be due before service can be re-connected.

  • If the same transformer feeds both your service and your security light, your security light will not be considered as an additional account under the cooperative's policy of collection and reconnection charges.

Back to Top

Quick Links

  • Contact Us
  • News
  • Legal Info
  • Privacy Policy

We dare you to follow us

©2020 Howard Electric Cooperative. A Touchtone Energy Cooperative.

  • About Us
    • About HEC
    • Employment
    • Our Power Supply
    • Annual Meeting
    • Board of Directors
      • Territory Map
    • Contact Us
    • How Your Coop Works
    • Our History
    • Staff
    • About Touchstone Energy Cooperatives
    • Cooperative Principles
  • Community
    • Co-op Connections
    • Lineman Scholarship
    • Youth Tour / Cycle
    • Economic Development
    • Teacher Scholarships
    • Green Tree Project
    • Safety Programs
  • Safety
    • Line Locates
    • Safety
    • Report an Outage
    • Tree Planting Guide
    • Tree Trimming
    • Storm Center
    • What's on that Pole?
  • Electric Services
    • New Service
    • Prepaid Electric Service
    • Demand
      • Demand Calculator
      • Tips to Reduce Peak Demand
      • Understanding Demand
    • Go Paperless!
    • SmartHub - Online Account Access
    • Bad Check Policy
    • Bill Payment Options
    • Delinquent Accounts
  • Member Services
    • Rebates
    • Heating & Cooling Rebates
    • Water Heaters
    • Together We Save
  • Products
    • Ground Source Heat Pumps
    • Internet Service
      • Packages & Pricing
    • Security Lights
    • Smart Phone Apps
    • Electric Vehicles