Outage Center

To report an outage call 660-248-3311 or 877-352-0122 toll free

Your Power is Off. What Should You Do?

  1. Verify your entire house is out of power. Check fuses or breakers. 

  2. If you have determined your home is out of power, unplug any appliances you were using when the power went out. Leave a light on so you know when power is restored. 

  3. If your power remains out for more than a few minutes:

  • Call 660-248-3311 or 877-352-0122 toll free to report your outage. 

  • If the outage is widespread, our phone lines may be busy when you call. Please be patient; your call is important to us. 

  • During a large power outage if a staff member is not available to assist you, your call may be directed to our interactive voice response (IVR) system, which will record your outage using your unique account number and phone number, through prompts. If you do not know where to find your account number, click here. You always have the option to stay on the line and wait for the next available staff member. 

  • When reporting power outages please be ready with the following information: your name and location number, or account number which appears on your billing statement.